To request a refund, you must present us with a receipt or proof of purchase. In addition, we will only refund a customer if they can prove that they have not saved more than the price (including VAT) of the purchased Ebook on their entire travel budget. If you are not in this case, unfortunately you cannot request a refund. To request a refund, please contact us.
Once we have inspected your request, we will send you an email to inform you of our decision.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within 2-5 business days.
Late or Missing Refunds
If you have not yet received your refund and have been approved, please check your bank account again first.
Next, contact your credit card company as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you have not received your refund, please contact us.
Exchanges and credits
If you are unable to request a refund for your item, you may request an exchange with an item of the same value.
You can also ask for a credit note, which will be deducted from your next orders. To request an exchange, please contact us.
What are the shipping times for your products?
We take 1 to 3 days to process your order, then 6 to 12 days to deliver it to you.
Do you ship all over the world?
Yes, absolutely. We deliver worldwide.
Where do we ship your product from?
Our offices are located in Milan, Italy. Our international warehouse is located in China.
Do you provide product tracking information?
Yes, wait 3 days after your order and contact us.
Some items are missing from my order. What happens?
Our products are shipped separately according to your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will probably arrive shortly.
I've received a damaged item. What can I do about it?
We're sorry to hear that. Simply send us an image of the damaged item in question to the email address firstname.lastname@example.org and we will send you a similar replacement item as quickly as possible.
I still haven't received my order. What's taking so long?
We apologize for the delay. International shipping can sometimes take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help in tracing your package, or would like to enquire about this, please contact us.
Do you have a refund policy?
We do our best to resolve any problems our customers may encounter with their online items. If you would still like to receive a refund on your order, we can of course complete the payment, provided the recourse is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy.