Frequently asked questions
What are the shipping times for your products?
We take 1 to 3 days to process your order, then 6 to 12 days to deliver it to you.
Do you ship all over the world?
Yes, absolutely. We deliver worldwide.
Where do we ship your product from?
Our offices are located in Milan, Italy. Our international warehouse is located in China.
Do you provide product tracking information?
Yes, wait 3 days after your order and contact us.
Some items are missing from my order. What happens?
Our products are shipped separately according to your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will probably arrive shortly.
I've received a damaged item. What can I do about it?
We're sorry to hear that. Simply send us an image of the damaged item in question to the email address firstname.lastname@example.org and we will send you a similar replacement item as quickly as possible.
I still haven't received my order. What's taking so long?
We apologize for the delay. International shipping can sometimes take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help in tracing your package, or would like to enquire about this, please contact us.
Do you have a refund policy?
We do our best to resolve any problems our customers may encounter with their online items. If you would still like to receive a refund on your order, we can of course complete the payment, provided the recourse is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy.