Return & Exchange Policy

If you are not completely in love with our product, or if your order is not consistent with the product you ordered or contains defective product, with appropriate proofs (like pictures or short videos), you can return it within 7 days upon receipt for a complete refund or exchange, so please review your order carefully.

Your refund or exchange will be processed as soon as the case is verified by our team members.

Please be aware that SALE ITEMS, PERSONALIZED PIECES, and FINAL SALE PROMOTIONS are a FINAL SALE and CANNOT BE RETURNED.

Regarding return & exchanges issues, you can always contact us via LIVE CHAT within our website, or email us at velavogue@outlook.com.